Maroondah Citizens Advice Bureau Inc

Kay from EACH (Eastern Acess Community Health) gave the meeting an explanation of the services of  EACH with particular reference to financial counselling. Unfortunately there is a considerable waiting list for help in this area  and as appointments are made in order of urgency some clients can wait up to several weeks for an appointment. However, reception staff at EACH are able to give clients simple advice over the phone during this waiting time

Kay gave the group information regarding a course which would provide  the participants with the skills to help our clients with budgeting matters.

MCABI is looking at becoming a part of this service with EACH providing back-up service.

Following a Committee of Management meeting it was agreed that six Volunteers from MCABI would do the course and space would be made available in the two offices for clients to attend appointments. When the system is in place, which will be in the next few months, clients of the bureau will be made aware of the availability of financial help.

The planned talk was changed but Chris and Melissa from Centrelink gave the Volunteers an interesting update of Centrelink business.

In a two week period 54,00 payments are made in the Ringwood area  covering pensions for sole parents, disabilities, family and the aged. With the change in the financial situation throughout the world more self-funded retirees are now eligible for Centrelink help. Access to services is generally available within a few days but some services have  waiting lists, particularly housing which may be 6-9 months.

Centrelink is open  between 8 a.m. and 5 p.m. Monday through to Friday. Call centre open till 8 p.m.

A question and answer session followed then the usual welcome tea was enjoyed by all present.